Customer care: Muah AI's ability to use recent information, make contact history available for a responsive context, and further personalize interactions with customers eliminates delay, enabling customized conversations at scale. Muah AI handles day-to-day queries in real-time, processing over 1 million customer queries every second and reducing average response times by 50%. Research by Zendesk found that customer satisfaction increases by 25% in companies where you are using AI technology for the business, as response times quicken and accurate solutions minimize customers' expectations.
Muah AI provides personalized support by comparing their customer conversation history, likes and other preferences, shopping records, and so on to create a reply tailored to the individual customer. According to HubSpot, personalized customer service experiences can boost your loyalty by 20% because people love being understood and appreciated. Muah AI builds trust and enhances the customer relationship by providing personalized solutions.
In case of more complicated queries, Muah AI supports human agents with real-time data and provides information about relevant cases, thereby reducing resolution times by 30%. According to Salesforce, customer-facing uses of AI-enabled systems see a 15% reduction in time spent on each case as agents gain easy access to relevant information. It allows your team to deal with a higher number of inquiries without sacrificing on the quality.
Besides, Muah AI can also analyze sentiments in customer feedback to track trends in customer satisfaction, so that the respective teams will be notified if any crisis needs to be addressed. According to research data from Gartner, companies employing AI in their sentiment tracking achieves a 15% reduction in churn rates since the issues are addressed proactively while most customer complaints originated at an earlier point of time when they were not yet dissatisfied. Muah AI tracks emotions and feedback which helps companies stay in touch with customer relations.
Besides offering automation for data entry, ticket categorization, and follow-up scheduling — which releases agents from administrative tasks while increasing the speed with which they can work by as much as 40% — Muah AI also helps in enabling workflows. According to a report by Deloitte, businesses employing AI for the automation of customer care activities can save up to 20% in operational costs i.e. Automated processes crank away using flawless repetition, enhancing productivity while reducing human error.
Supported Muah AI powered Customer Care Muah ai enables companies to respond faster, customize interaction and automate tasks which helps in improving the service quality, increasing customer loyalty and ensuring a smooth support process that provides the best experience for every customer.